When property developers fail to honour refund obligations, professional legal assistance can make all the difference.
Recently, Ensure Legal successfully helped a client, Katrina, recover over $60,000 in withheld deposits from a terminated off-the-plan apartment contract — just in time for Christmas.
Background: Developer Refused to Return Deposit
Several years ago, Katrina and her mother purchased an off-the-plan apartment in Queensland. After the developer terminated the contract, they were entitled to a full refund of their deposit under the terms of the agreement.
However, the developer unreasonably withheld more than $60,000 for nearly two years, offering no valid explanation or timeline for repayment. Repeated follow-ups brought little progress and caused significant frustration.
Our Legal Approach
Katrina then engaged Ensure Legal to step in and handle the dispute. Our team reviewed the contract, assessed the developer’s obligations, and issued formal correspondence demanding repayment in compliance with Queensland property law.
Within just three weeks, the developer agreed to release the entire amount. The full refund was received and confirmed by the client before the end of the year — a result that Katrina described as “the best Christmas gift.”
Client Feedback
“The options you’ve given were clear, leaving us with no confusion or concerns. We’re grateful we’ve chosen Ensure Legal. Throughout the journey, your team really made me feel I’ve been well taken care of.”
— Katrina
She added that she would gladly rate Ensure Legal “10 stars on Google review” if she could, praising the firm’s efficiency, professionalism, and communication.
Protecting Buyers in Queensland Property Disputes
Cases like this highlight the importance of professional legal representation when dealing with off-the-plan contracts, deposit recovery, and developer disputes.
Ensure Legal regularly assists local and international clients in matters involving:
- Breach or termination of property contracts
- Deposit refund disputes
- Conveyancing and property settlements
- Off-the-plan purchase advice
- Property litigation and negotiation
Our goal is to save clients the stress, time, and uncertainty that often arise in property transactions — ensuring they achieve fair and timely outcomes.
